Terms and Conditions
TREATMENT CANCELLATIONS
We know that sometimes life gets in the way and schedules can change in an instant. That’s why we give our customers the option to cancel or reschedule at no cost, provided they give us at least 24 hours notice. Cancellations with less than 24 hours notice will be charged at 100% cost of the treatment.
IN-STORE PURCHASES
We welcome in-store returns within 30 days of purchase. We only accept unused/unopened products for return. We invite you to work with our team to create a customized skincare routine.
ONLINE PURCHASES
Items purchased online can be returned within 30 days of delivery by emailing hello@rowmbeauty.com with the subject line: "Return" and order number. Unused products are eligible for a full refund or credit, while used products will not qualify. Shipping fees cannot be refunded or credited. Return costs to our facility are $10 and will be deducted from your refund or credit. You will receive a pre-paid label or USPS QR Code for drop off at your local mail person or Post Office. Refunds are typically processed within 48 hours of delivery, but may take up to 7 business days during peak season and depending on your bank. All returns are processed using the original method of payment, unless store credit is chosen.
CREDIT CARDS
We accept American Express, MasterCard, and Visa credit cards. Please note that although you will be required to enter your credit card details when making a booking, your card will not be charged at that time. We request your card number in advance to cover any potential no-shows or cancellations made outside the 24-hour window.
E-GIFT CARDS | Online Store Gift Cards
Get the perfect present with our online gift cards! Easily redeemable at checkout and delivered via email, they make for a great surprise. No additional fees means more for your recipients. Please be aware that e-gift cards can only be used for online purchases.
If you prefer an in-store experience, purchase a gift card through our booking dashboard.
GIFT CARDS | In-Store Gift Cards
Use of ROWM Beauty gift card constitutes acceptance of the card Terms and Conditions. ROWM Beauty reserves the right to modify these Terms and Conditions at any time. The Gift Card contains value which may only be used to purchase goods and services at ROWM Beauty, Park Slope. Gift cards cannot be used to purchase other Gift cards. Present the card to an associate at the time of purchase and amounts will be deducted from the card balance. The card may not be redeemed for cash. Gift Cards will not be replaced if lost, stolen or destroyed. Gift cards are valid for a period of nine years from the date of purchase.
COPYRIGHT AND TRADEMARK NOTICE
All materials found on this website, such as text, site design, logos, graphics, icons, and images, along with their selection, assembly, and arrangement, are the exclusive property of this Store. Copyright ©, ALL RIGHTS RESERVED. The content of this site is intended solely for making bookings on this site and should not be used for any other purpose. It is prohibited to copy, reproduce, modify, republish, upload, post, transmit, or distribute any materials from this site without our prior written consent. All rights not explicitly granted here are reserved. Unauthorized use of materials from this site may lead to violations of copyright, trademark, and other laws, potentially resulting in criminal or civil penalties.
OTHER CONDITIONS
We reserve the right to make changes to this site and these Conditions at any time.