Terms and Conditions

THE ROWM COLLECTIVE: MEMBERSHIP TERMS AND CONDITIONS

These terms apply strictly to active participants in The Rowm Collective.

1. Recurring Billing, Credit Card Mandate & No-Refund Policy

Billing Schedule: By joining, you authorize automated, recurring monthly payments of $300.00 plus taxes to be processed on the 1st day of each consecutive calendar month using your card on file.

Credit Card Mandate: All membership charges are final. Rowm Beauty will not issue full or partial refunds, cash returns, or store credits once a monthly charge has been successfully processed on the 1st of the month. Gift cards, in-house Gift cards or prepaid cards will not be accepted for recurring membership payments.

Strictly Non-Refundable: All charges are final. Rowm Beauty will not issue full or partial refunds, cash returns, or store credits once a monthly charge has been successfully processed.

Pricing, Service & Policy Modifications: Membership pricing, specific included menu services, policies, upgrade fees, and promotional perks are strictly subject to change.  Rowm Beauty reserves the right to adjust rates, modify service selections, alter program mechanics, or amend amenities upon thirty (30) days' advance written notice.

Gratuity is applied separately per visit and is not included in the $300.00 monthly membership fee.

2. Voucher Expiration Terms

Each successful monthly billing cycle automatically generates exactly one (1) Premium Facial Voucher in the member's profile. Each voucher is valid for a single facial treatment and is valid for 2-months. Credits cannot be split or multiplied within a single billing period.

THE 60-DAY ACTIVE CAP ROLLOVER POLICY Active Cap Limit: A member may roll over a maximum of one (1) unused Premium Facial Credit into the following calendar month after the 3-month commitment has been met. At no time can an account hold more than two (2) active credits simultaneously (the rolled-over credit plus the current month's credit). 

Expiration: If a rolled-over credit is not redeemed by midnight on the final day of its second consecutive month, it permanently expires and is forfeited. 

3. Facial Enhancements

A La Carte Enhancements: Any individual menu enhancements or targeted add-ons added to your monthly membership treatment will be billed at full standard retail price.

4. Guest Voucher Sharing Mechanics (Share the Glow)

Sharing Protocol: You may transfer your monthly membership facial voucher to a guest by emailing our front desk using the exact subject line ROWM Collective: Share Voucher Request at least forty-eight (48) hours prior to the session.

5. Account Freezing Rules

Freeze Window: You may temporarily freeze your billing and benefits once (1) per calendar year for up to sixty (60) consecutive days after the 3-month commitment has been met. Please note that to keep the freeze structure fair, active treatments cannot be booked or redeemed while your membership is on pause—all vouchers will unlock and be ready for you the moment your subscription reactivates!

Eligibility & Notice: Freezing is permitted strictly after your initial 3-month commitment is met. Requests must be submitted via email using the subject line: ROWM Collective: Account Pause Request at least fourteen (14) days prior to the 1st of the affected month.

6. Membership Cancellation (30-Day Notice)

Notice Window: You may cancel your membership any time after your initial 3-month commitment is successfully met by providing a mandatory 30-day written notice via email prior to your next scheduled billing date. When you choose to close your chapter with the collective, any active vouchers currently sitting in your profile are still completely yours to enjoy! Because you already paid for these credits, they will remain safely in your account and can be redeemed for appointments anytime before their normal 60-day expiration date passes.

Submission Protocol: Cancellation requests must be submitted exclusively via email utilizing the exact subject line: ROWM Collective: Cancellation Request. If notice is received less than 30 days before the 1st of the upcoming month, you will be billed for one final month, and your benefits will terminate at the end of that final billing cycle. 

6. Promotional Perks, Events & Bundle Exclusions

Product Bundles: Handpicked lifestyle product items are promotional perks and strictly final sale. They are 100% excluded from Rowm Beauty's standard product return or exchange policies and cannot be traded for alternative lines, cash for store credit. Unclaimed products must be picked up in-store or they are forfeited.

7. 24-Hour Cancellation & Sanctuary Policies

Late Penalties: We reserve our rooms and estheticians exclusively for you and your guests. Any membership appointment canceled or rescheduled with less than twenty-four (24) hours' notice, or missed entirely (no-shows), will result in the immediate and permanent forfeiture of that month's service voucher. 

STANDARD TREATMENT PACKAGES TERMS AND CONDITIONS

These provisions apply strictly to standard multi-treatment packages (non-membership bundles) at Rowm Beauty.

1. Activation & 1-Year Expiration

Validity Window: Packages activate immediately upon payment and are valid for exactly one (1) year from the purchase date. Any unused sessions remaining after 12 months permanently expire and cannot be extended.

2. Price Protection

Locked Rates: Purchasing a package locks in the service rate at checkout. Included sessions are fully protected against any menu price increases during your 1-year validity period.

3. Non-Transferability & Liability

Profile Locked: Packages are strictly personal and non-transferable. Sessions are tied to your profile and cannot be shared or transferred to another account.

Guest Authorization: To use a session for a guest, you must provide written authorization via email at least 48 hours prior to their visit. The package owner assumes full liability for their guest's adherence to spa rules.

4. Cancellation & Forfeiture

24-Hour Notice: Rescheduling or cancelling a package session requires a minimum of 24 hours' notice. Cancellations made inside the 24-hour window or no-shows result in the immediate forfeiture of that session credit.

5. Refund Policy

All Sales Final: Package purchases are strictly non-refundable. Rowm Beauty will not issue full, partial, or pro-rated cash returns or store credits for any unused or expired sessions.

REGULAR TREATMENT CANCELLATIONS

We know that sometimes life gets in the way and schedules can change in an instant. That’s why we give our customers the option to cancel or reschedule at no cost, provided they give us at least 24 hours notice. Cancellations with less than 24 hours notice will be charged at 100% cost of the treatment. 

IN-STORE PURCHASES

We welcome in-store returns within 30 days of purchase. We  only accept unused/unopened products for return. We invite you to work with our team to create a customized skincare routine.

ONLINE PURCHASES

Items purchased online can be returned within 30 days of delivery by emailing hello@rowmbeauty.com with the subject line: "Return" and order number. Unused products are eligible for a full refund or credit, while used products will not qualify. Shipping fees cannot be refunded or credited. Return costs to our facility are $10 and will be deducted from your refund or credit. You will receive a pre-paid label or USPS QR Code for drop off at your local mail person or Post Office. Refunds are typically processed within 48 hours of delivery, but may take up to 7 business days during peak season and depending on your bank. All returns are processed using the original method of payment, unless store credit is chosen.

CREDIT CARDS

We accept American Express, MasterCard, and Visa credit cards. Please note that although you will be required to enter your credit card details when making a booking, your card will not be charged at that time. We request your card number in advance to cover any potential no-shows or cancellations made outside the 24-hour window. 

ONLINE SHOPPING GIFT CARDS | Online Store Gift Cards

Get the perfect present with our online gift cards! Easily redeemable at checkout and delivered via email, they make for a great surprise. No additional fees means more for your recipients. Please be aware that e-gift cards can only be used for online purchases. 

If you prefer an in-store experience, purchase a gift card through our booking dashboard.

IN-STORE SHOPPING AND SERVICES GIFT CARDS | In-Store Gift Cards

Use of ROWM Beauty gift card constitutes acceptance of the card Terms and Conditions. ROWM Beauty reserves the right to modify these Terms and Conditions at any time. The Gift Card contains value which may only be used to purchase goods and services at ROWM Beauty, Park Slope. Gift cards cannot be used to purchase other Gift cards. Present the card to an associate at the time of purchase and amounts will be deducted from the card balance. The card may not be redeemed for cash. Gift Cards will not be replaced if lost, stolen or destroyed. Gift cards are valid for a period of nine years from the date of purchase. 

COPYRIGHT AND TRADEMARK NOTICE

All materials found on this website, such as text, site design, logos, graphics, icons, and images, along with their selection, assembly, and arrangement, are the exclusive property of this Store. Copyright ©, ALL RIGHTS RESERVED. The content of this site is intended solely for making bookings on this site and should not be used for any other purpose. It is prohibited to copy, reproduce, modify, republish, upload, post, transmit, or distribute any materials from this site without our prior written consent. All rights not explicitly granted here are reserved. Unauthorized use of materials from this site may lead to violations of copyright, trademark, and other laws, potentially resulting in criminal or civil penalties.

OTHER CONDITIONS
We reserve the right to make changes to this site and these Conditions at any time.